ClinicPal Privacy Policy

Privacy Policy for ClinicPal

Effective Date: March 20, 2026

ClinicPal ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use the ClinicPal platform, whether you are a Patient or a Clinic Partner.

1. Information We Collect

For Patients

We may collect the following information:

• Full name, contact number, and email address
• Appointment details and booking history
• Basic health-related information (if provided by the clinic)
• Payment and transaction details
• Device and usage data

For Clinic Partners

We may collect:

• Clinic name, address, and contact details
• Owner or authorized representative information
• Staff and provider information
• Schedule, services, and pricing details
• Payment and payout information
• Usage and analytics data

2. How We Use Your Information

• Facilitate appointment booking and scheduling
• Improve clinic operations and patient experience
• Process payments and transactions
• Enable communication between patients and clinics
• Provide customer support
• Improve and optimize our platform
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell your personal data.

We may share information with:

• Clinics (for patient bookings and service delivery)
• Payment providers (for secure transactions)
• Service providers (hosting, analytics, messaging)
• Legal authorities (if required by law)

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Access control and authentication
• Regular monitoring and system updates

However, no system is 100% secure, and users should also take precautions to protect their accounts.

5. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

6. Your Rights

Depending on applicable laws, you may:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for data processing

Requests may be sent to: 📧 hello@clinicpal.ph

7. Patient Data Responsibility

ClinicPal acts as a platform that connects patients and clinics.

• Clinics are responsible for managing and protecting patient medical data
• ClinicPal does not provide medical advice or treatment
• Sensitive health data is handled according to clinic policies

8. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve user experience
• Analyze platform usage
• Enhance performance

You may disable cookies in your browser settings.

9. Third-Party Services

ClinicPal may integrate with third-party services such as:

• Payment gateways (e.g., PayMongo, Stripe)
• Messaging tools
• Analytics providers

These services have their own privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

📧 Email: hello@clinicpal.ph

🌐 Website: www.clinicpal.ph

1. Information We Collect

For Patients

We may collect the following information:

• Full name, contact number, and email address
• Appointment details and booking history
• Basic health-related information (if provided by the clinic)
• Payment and transaction details
• Device and usage data

For Clinic Partners

We may collect:

• Clinic name, address, and contact details
• Owner or authorized representative information
• Staff and provider information
• Schedule, services, and pricing details
• Payment and payout information
• Usage and analytics data

2. How We Use Your Information

• Facilitate appointment booking and scheduling

• Improve clinic operations and patient experience

• Process payments and transactions

• Enable communication between patients and clinics

• Provide customer support

• Improve and optimize our platform

• Comply with legal and regulatory requirements

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption

• Access control and authentication

• Regular monitoring and system updates

However, no system is 100% secure, and users should also take precautions to protect their accounts.